|A || Problem/Need|| Solutions included with R-ProService |
|A||Security - always working antivirus based on leading technology to detect latest threats and mitigate them||C||Managed Antivirus is included and monitored to ensure always updating and scanning for threats that could corrupt/encrypt your data, steal your data or passwords you use for online services, like your banking. The antivirus is automatically scheduled for you do updates every 3 hours, do daily scans for common threats and deep scans all files once a week just ensure nothing was missed or was not a known threat when file/program was installed but is detected as such now. A Right-Tech engineer oversees the antivirus is always working as should and addresses fixes for it proactively for you at no extra charge.|
|A||Security - Windows security patches need installed as soon as possible to prevent known security holes from being exploited by hackers.||CC||R-ProService includes daily Windows scans to check for missing security updates and schedules them to install automatically during evening so you are bogged down or not able use your computer during times you needed it during day/evenings. A Right-Tech engineer oversees the patching is always working as should and takes proactive action as needed to resolve patching issues for you at no extra charge.|
|A||Security - Prevent hacker websites from trying to install rogue programs on your computer.||CC||Part of the R-ProService you get is upon start of the service we will tighten the security of your computer so programs that download/try run and installed in backup cannot do so easily. We call this ProtectIT security and is yet another service you get help keep your computer, data and your passwords|
|A||Data Protection and Recovery - No security solution is bulletproof—you need to recover quickly after an attack or accidental delete or computer failure||CC||R-ProService with Backup includes an advanced backup that we automatically install and configure for you back all your data files on your computer main storage drive, and a system recovery backup. Anything can be fixed on a computer system, including major hacker/virus infections - but your data MUST be on a dependable/always working backup in order to recovery from various issue that can cause your data to get corrupted, deleted, encrypted etc. That is what the managed online backup (MOB) does for you, create a offsite/Cloud backup for you everyday and like all the other services noted above, a Right-Tech engineer will get an alert anything this backup fails to run correctly and will so a proactive fix for it to ensure it continues to run, and you have a backup when you need it.|
|Support - Need inexpensive and trusted support that can be moved to new computer as you replace them.|
Clients who take advantage of R-ProService get support on the proactive maintenance items as noted above, and in addition you get advantage of faster phone and remote support as needed for general computer support, application software or printer installs/updates that normally has one hour minimum per service instance, but you get it with a half hour minimum!
If you have us replace your computer, we will transfer all the R-ProService antivirus, patching, backup and setup at no charge. The current prepaid service term is moved to the new computer. You only pay for the actual computer replacement and labor for installing the applications, printers and data transfer etc you need done.