Antivirus+ is based on BitDefender scan
engine which has low impact on computer
performance. It performs daily system checks ensure running and updating correctly. You will receive
a weekly summary report of the checks via email. The summary report also shows the
health of your computer. This is your first level of defense against malware/viruses, and the foundation minimum we recommended you have on every computer system plus a good system backup so you never lose data you value on any of the systems.
includes proactive services to keep your computers updated, running smoother,
faster and more secure! . The proactive maintenance includes active monitoring and resolving backup and recovery issues. You can rest assure the system backup is always good to go when you need it to recovery from system failure or other disasters. R-ProService includes R-Managed Antivirus+ software licensing and at this level we cover fixes/reinstall of the antivirus if ever needed. Trained A+ techs do proactive maintenance for you to ensure the system updates are schedule off production hours to keep your computer tuned up
for the best performance and security. If you need additional services or support beyond the services on this level, you’ll get priority service.
+ Support includes all of the great
services of R-ProService, plus it includes US/Nebraska based help-desk
support on the current setup, via phone and/or remote support or onsite as needed. This level includes computer
hardware repairs and upgrade labor at our service center at no extra labor cost. The parts covered by warranty or extra as needed. This is everything
you need to keep your
computer in tip-top shape and productivity to a maximum!
Backup and Recovery
All the the service level above require a backup and recovery plan. Keep in mind anything can be fixed on a computer, but if you do not have a known good working backup and recovery solution, you could loose valuable data due to system failure or malware etc. We have solutions that are proven to work, depending on your need from a single computer to a network of computers and servers. We will review your specific need and recommend best backup and recovery plan that fits your need to protect your data and time to recovery the best. Backup services we offer include individual backup on each computer included with above service levels to the market best Datto disaster backup and recover solution for business and government offices.